Track My Order
Enter your order number and email address, or your Parcelforce tracking number, to check the status of your delivery.
Need help with your delivery?
Find answers to common delivery and tracking questions.
Where do I find my order number?
Check your order confirmation email - your order number starts with 2 letters, followed by a series of numbers. E.g. TP552243
Where do I find my tracking number?
Once your order has been dispatched, we'll send you a shipping confirmation email with your Parcelforce tracking number. This can take up to 24 hours after you place your order.
Haven't received a shipping email?
Check your spam or junk folder. If it's been more than 48 hours since you ordered and you haven't received a shipping confirmation, contact us at help@mysasleep.co.uk or call 0161 518 4484.
Tracking says delivered but I haven't received it?
Contact us immediately at help@mysasleep.co.uk or call 0161 518 4484. We'll investigate with Parcelforce and get back to you within 2 working days."
Still have questions?
Our friendly UK-based team is here to help with any questions not covered above.